Home > Dynamics SL (Solomon) Technical Info > Dynamics SL – “Could not route report” error in Application Server

Dynamics SL – “Could not route report” error in Application Server

Today I was setting upApplication Server to send Quick Send emails for a client.  I wasn’t getting the emails when I noticed this error message in the Application Server log – “Could not route report”.  I went to PartnerSource and search on that but didn’t get any SL related posts.

(Minor side rant – the Related Searches on the side listed 4 variants of “could not route report Application Server”.  Seems like somebody at MS could find phrases that people are searching for that don’t have any results and post something relevant. But I digress…)

I looked further back in the Application Server log and found this error from when the AppServer was started – “General CDO (Collaboration Data Objects) error. Routing will be disabled for this server. 429”  I knew that 429 was frequently the error message given when a COM object couldn’t be found in the Registry.

So I did some CDO searching and found this – http://www.microsoft.com/downloads/en/details.aspx?familyid=2714320D-C997-4DE1-986F-24F081725D36&displaylang=en.  Starting with Outlook 2007, CDO is not delivered as part of Outlook but is a separate download.  Once I downloaded this, Application Server started sending the messages.

I also found this – http://blogs.msdn.com/b/deva/archive/2010/01/19/outlook-2010-why-cdo-1-2-1-not-supported-with-outlook-2010.aspx, which says that CDO won’t work with 64 bit Outlook 2010 so keep that in mind when you’re deciding where to run Application Server.

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  1. Eric Anderson
    September 9, 2011 at 11:28 am

    You may have saved the day for me! Thanks!

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